Customer Service Representative

Nu-Ray Metals is a locally owned metal roofing, siding and trim manufacturer servicing West Coast for over 30 years. We are seeking an inside sales representative for our Auburn, WA facility. Come join our team as we continue to manufacture the highest quality architecturally appealing metal roofing and siding products in the market.

Duties include but are not limited to:

• Research, identify, and develop new customers, projects and opportunities.
• Manage leads and acquire new business by making calls, excel in cold call tactics.
• Educate, develop and build long lasting relationships with new and existing customers; provide documentation and samples to current and potential customers.
• Educate customers on new products and ideas that they may be unaware of.
• Assist customers with purchasing questions; write sales orders and estimates; follow up with customers during and after estimates and projects; handle customer questions, complaints and concerns.
• Liaison between dedicated outside sales representative and customer.
• Organize records and create weekly activity reports.
• Reports directly to the Sales Manager.
• Territory within the Northwest.
• This position will work with customers such as builders, architects, homeowners, as well as internal inventory, production, and office personnel.

Experience and Competencies:

• A minimum of 3+ years of experience in customer service. (Experience in building systems, and full scope construction with roofing and siding preferred)
• Possesses professionalism, diplomacy, tactfulness and best techniques to maintain postivie company image
• Excellent customer service and social skills - Passion for helping people - Ability to connect with customer needs
• Mathematical aptitude
• Proficiency in Microsoft Office (Excel, Word and Outlook); Ability to navigate Point of Sales (POS) software
• Resilience
• Excellent organizational and communication (both written and verbal) skills
• Good decision making, extremely organized, strong attention to detail, keeping track of multiple tasks while prioritizing projects
• Able to work as part of team at the manufacturing facility
• Confident in taking initiative, independent of direct supervision
• Pre-employment drug test required.

Compensation:

• Additional compensation includes; generous uncapped tier of commissions implemented after 3 months of employment. The commission structure insures a steady and progressive income beyond base salary. Contingent on the individuals motivation.

Job Type: Full-time

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Education:

• High school or equivalent (Preferred)

Work Location: In person